Vinet Internet Solutions (Pty) Ltd has a strong commitment to providing excellent service to all of our customers and visitors of this Website, including respecting concerns about privacy. Vinet Internet Solutions (Pty) Ltd will explicitly ask when we need information that personally identifies you or allows us to contact you (“personal information”). Generally, this information is requested when making reservations; when requesting a particular service. You agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

The purposes for which Vinet Internet Solutions (Pty) Ltd will use your personal information are as follows: to transact with you via the website or email regarding purchase and reservation, to provide services to you via our website; to inform you of new features, services, special offers, and products (provided you have consented to receive such marketing material); to enable us to process, validate and verify reservations and requests for services and for the purposes for which you specifically provided the information; to improve your experience on our website.

Vinet Internet Solutions (Pty) Ltd shall be entitled to disclose personal information if required to do so (a) to comply with applicable law or with legal process served on Vinet Internet Solutions (Pty) Ltd; (b) to protect and defend the rights or property of Vinet Internet Solutions (Pty) Ltd, and (c) for the purposes of distributing same to various employees and/or third parties who assist Vinet Internet Solutions (Pty) Ltd in providing services to you and thus need to know your personal information in order to render proper and efficient service to you. We will ensure that all such employees and/or third-party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.

You are aware that information and data is automatically collected through the standard operation of the Internet servers and through the use of “cookies.” “Cookies” are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of the website and allow a website to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allow you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customized delivery of information) available on our website.

WHILST VINET INTERNET SOLUTIONS (PTY) LTD IS OF INTENT TO TAKE REASONABLE MEASURES TO KEEP PERSONAL INFORMATION ABOUT YOU CONFIDENTIAL, IT SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION.

Vinet Internet Solutions (Pty) Ltd will:
• treat your personal information as strictly confidential;
• take appropriate technical and organizational measures to ensure that your personal information is kept secure and is protected against unauthorized or unlawful processing, accidental loss, destruction or damage, alteration, disclosure, or access;
• promptly notify you if we become aware of any unauthorized use, disclosure, or processing of your personal information;
• provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request; and
• upon your request, promptly return or destroy any and all of your personal information in our possession or control.

We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

You have the right at any time to lodge a complaint with the company. 

Personal Information processed by us may be routed/transferred to the following countires: 

• Ukraine- client support services.  

All inquiries must be addressed to the Information Officer (Erhardt Engelbrecht) who can be contacted
via email at erhardt@vinet.co.za or via telephone on (021) 007 0200. 

You can also complain to the Information Regulator if you are unhappy with how we have used your Information. 

Their contact details are as follows: 

The Information Regulator (South Africa)  

JD House 

27 Stiemens Street 

Braamfontein 

Johannesburg 

2001 

Complaints email for POPIA: [email protected]  

Complaints email for PAIA: [email protected] 

Last updated Jan 2023